Terms of Service

Use of the Dial An Elf Website is subject to the following Terms of Service. Dial An Elf is a registered business name of Communified (Inc), a community volunteering project in Australia.

Your use constitutes acceptance of these Terms of Service as at the date of your first use of the Website. If these Terms of Service are not accepted in full, the use of this site must be terminated immediately.

Application of Terms of Service

These Terms of Service apply to all participants signed up to Dial An Elf.

About the charity featured on this website

The Website and its associated services will allow you to volunteer for or receive volunteer services from Communified (Inc) operating as Dial An Elf. Every organisation featured on the Website has a contractual agreement with Communified (Inc). Member organisations are accepted as members at Communified (Inc)'s discretion.


Communified (Inc) does not provide refunds for donations made to Dial An Elf or Communified (Inc) in Australia, except for situations involving technical fault or extenuating circumstances. If you feel your donation may fall under either of these exceptions, please email a formal refund request to info@communified.org.au Communified (Inc) reserves the right to exercise its discretion with regards to any such request.

Use of your donation

Communified (Inc) will endeavour to promote where funds raised will be distributed. Communified (Inc) is not responsible for any dissatisfaction you may have regarding the recipient organisation's use of any donation you may make through the Website or its associated services powered by us. Please note that the recipient organisation reserves the right to use your donation for its general purposes. Communified (Inc) cannot guarantee that funds will be earmarked for a particular appeal, unless specifically stated by the recipient organisation itself.

Protecting your password

When you register with Dial An Elf, and choose a password to protect your secure account, you are responsible for maintaining the confidentiality of your password. If you become aware of any unauthorised use of your password, we recommend that you change your password immediately and contact us at info@communified.org.au


Our Privacy Policy forms part of these Terms of Service. By agreeing to these Terms of Service you also give your consent to the way we may handle your personal information under that Policy. Read the Privacy Policy here.

User Conduct

You agree to use this Website only for lawful purposes, and in a manner which does not infringe the rights, or restrict, or inhibit the use and enjoyment of the site by any third party.

In particular, but not exclusively:

  • You must not upload offensive, obscene or racist content, including photographs, on to the Website or its associated services. Communified (Inc) reserves the right to remove or edit any content posted on the Website or its associated services at its sole discretion and without notice, regardless of whether or not it is, in the opinion of any third party, offensive, obscene or racist. If you notice any such content, please email us at info@communified.org.au
  • Posting any content to the Website or its associated services will give Communified (Inc) a non-exclusive, transferable, royalty-free right to use and reproduce that content.

In addition, you as a user must not:

  • misrepresent your identity or affiliation with any other person or organisation;
  • use the Website to send junk email or 'spam' to people who do not wish to receive email from you;
  • use the Website to conduct, display or forward surveys, raffles, lotteries, contests, pyramid schemes or chain letters;
  • interfere with, or disrupt, the service or services or networks connected to the service and introduce any computer virus (including any variant or similar malicious code or instructions) to the Communified (Inc) systems;

Communified (Inc) reserves the right to cancel your membership without notice in the event of a breach of the above rules.


The Website and its associated services contains links to the websites of member charities and other organisations, whether charities or otherwise. Inclusion of a link to another website does not imply endorsement of its content or opinions. Communified (Inc) accepts no responsibility for the content of external websites.


The names Dial An Elf and Communified (Inc), the associated logos and any other products that we may present on the Website or its associated services from time to time may not be used in connection with any product or service that is not belonging to Communified (Inc), nor in any manner that is likely to cause confusion, or in any way that may disparage or discredit Communified (Inc). Other trademarks, service marks or logos that appear on the Website or its associated services, in particular (but not exclusively) those of partner charities or organizations, are the property of their respective owners and are likely to be registered trademarks and subject to restrictions as to their use. They must not be used without the express permission of both Communified (Inc) and the trademark owner.


All content on the Website and its associated services is owned by Communified (Inc), our partner charities, or other original providers, and is protected by the applicable intellectual property and proprietary rights and laws. You may copy content for your own personal, non-commercial use provided you do not alter it or remove any copyright, trademark or other proprietary notice. Commercial use or publication of all or any item displayed is strictly prohibited without prior authorisation from Communified (Inc) and, where applicable, the copyright holder. If you require further information about the use of content please contact us at info@communified.org.au


This Website and the information, names, images, pictures, logos regarding or relating to Dial An Elf, Communified (Inc) and partner organizations are provided "as is" without any representation or endorsement made and without warranty of any kind whether express or implied. In no event will Communified (Inc) be liable for any damages including, without limitation, indirect or consequential damages, or any damages whatsoever arising from the use or in connection with such use or loss of use of the site, whether in contract or in negligence.

Communified (Inc) does not warrant that the functions contained in the material contained in this Website will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy and reliability of the materials.

Any communication or material that you transmit to, or post on, any public area of the site including any data, questions, comments, suggestions, or the like, is, and will be treated as, non-confidential and non-proprietary information.

The views of contributors to this website are not necessarily the views of Communified (Inc).

Changes to the Terms of Service

Communified (Inc) reserve the rights to change these Terms of Service at any time by posting changes online. Your continued use of this Website after changes are posted constitutes your acceptance of this agreement as modified.

Governing Law

These terms and conditions shall be governed and construed in accordance with the laws of Australia. Any disputes shall be subject to the exclusive jurisdiction of the Courts of Australia.

Third Party Rights

A person who is not a party to these Terms of Service has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms of Service.


Communified (Inc) may charge a small transaction fee on donations made on the Website. The exact amount of the fee varies depending on the charity's expected volume of use on the site and is calculated as a percentage of the gross donation. Full details of these fees can be accessed by contacting Communified (Inc) at info@communified.org.au


A person who is a party to these Terms of Service agrees to the following:

I declare that all of the information I have supplied in my dealings with Communified (Inc) are true and correct. By accepting a volunteer position with Communified (Inc), I agree at all times to abide by the policies, procedures and regulations as defined and amended from time to time by Communified (Inc).

I understand that volunteers for Communified (Inc) undertake tasks by their own choice and at their own risk. I agree that in no event will Communified (Inc) be liable for any loss, injury, claim, liability or damages resulting in any way from services that I perform.

I acknowledge that I understand the nature of all the activities involved in my participation with Communified (Inc). I accept all risks necessarily flowing from my participation. I agree to indemnify Communified (Inc), and any other organisers or service providers associated with this organization, from any liability arising from my personal actions, where such actions are contrary to the policies of the organisers, the rules, or the directions from team leaders and organisers. I agree that the organisers of the Dial An Elf project, and all other persons, corporations or other organisations associated with the campaign, are not liable for any loss or damage suffered by myself or others arising from my involvement with the organisation. I hereby indemnify those persons, corporations and organisations against all liability, loss or damage arising from my participation.